- What is this small home goods sale event?
Due to changing market conditions and rising long-term operating costs, the business has been operating at a loss; therefore, we have decided to hold this clearance sale at a loss.
This event is primarily intended to clear out existing inventory of “Sleep Lamp” small home goods.
- Are the products brand new?
Yes, the items in this sale are from our existing stock. As this is a clearance sale, there may be slight variations in inventory batches or packaging conditions, but all items are sold through standard order processing procedures.
We recommend that customers carefully review the product information before purchasing.
- How long does it take to process an order?
We process customer orders as quickly as possible.
Order processing time: Completed on the same day.
Once the order is confirmed, we arrange for the items to leave the warehouse and enter the delivery process.
- How long does shipping take?
We arrange delivery within the United States based on order details.
Shipping time: 0–1 day.
Once the item has shipped, customers can track the delivery status using their order information. If any issues arise during transit, please contact us promptly, and we will assist in resolving them.
- Can I return the item?
Yes.
To ensure a positive shopping experience, we offer a return service:
Return period: Returns can be requested within 30 days of receiving the item.
You may request a return even if the item has been opened. Please contact us to obtain the return address and specific instructions before sending the item back.
- How do I request a return?
If you wish to return an item, please contact us via the customer service email listed on our “Contact Us” page and provide the following:
Order number;
Purchaser’s name;
Product information;
Reason for return.
Once we verify the information, we will provide you with return instructions.
- How long does it take to receive a refund?
We process refunds as soon as possible after the return has been approved.
Refund arrival time: Within 3 days of refund processing.
Refunds will be issued via the original payment method. The actual time it takes for funds to appear in your account may vary depending on the processing speed of your bank or payment provider.
- Will these clearance items be available for purchase long-term?
As this is an inventory clearance event, quantities are limited.
Since this sale is driven by ongoing business losses, these items may not be restocked once the current inventory is sold out.
- Why are the prices so low? The prices listed here are for clearance sales.
Due to ongoing losses and a need to clear out inventory quickly, we have decided to sell existing stock at discounted rates; consequently, some items are priced lower than their standard retail prices.
- How can customers in the US contact customer service?
If you encounter any issues during the purchasing process—such as order inquiries, tracking information, return requests, or refund matters—please contact us via the customer service email address provided on the “Contact Us” page of our website.
We will respond as soon as possible to assist you in resolving the issue.
Thank you for your understanding and support.